The Colleague (Datatel - R17) System will be unavailable Friday, November 3, 2006 from 4:30 pm until approximately 8:00 pm. This will be to accommodate the closing of fiscal year 2006. Please log out of the system by 4:30. Please contact Marlene Brown in Applications Development at x2304 with any questions.
Beginning Wednesday, November 1, Microsoft will distribute Internet Explorer 7 (IE 7) as a high priority automatic update. Datatel has not yet certified IE 7. Until it does so, the Office of Information Technology will not release the IE 7 update via the Windows update server that the College maintains.
Windows computers can be set to receive MicroSoft updates from the College’s Windows update server, or directly from MicroSoft. We recommend that you set your machine to receive updates from the College server. If your computer does not receive its updates from the College server, or you are unsure as to the source of its updates, visit the College software download site to download the Wooster Windows update installer. Once the download is complete, double click the file “WooUpdate.zip,” then double click the folder “Wooster Windows Auto Updater,” and then double click “WooUpdate.reg.” Answer “yes” when prompted to add the file to the registry. Click “OK” when complete. Your computer will now receive approved Windows updates from the Wooster server.
If you have questions or need assistance, please contact the help desk at 330-287-3000 x4357 (HELP).
Students and their academic advisors now have access to unofficial student transcripts via ScotWeb. (Official transcripts must be requested from the Office of the Registrar.) They can also generate degree audit reports via ScotWeb. By default these reports reflect the requirements of the currently declared major. Students can also specify a different major to explore the consequences of a change that they may be considering.
Beginning this term faculty will submit grades online via ScotWeb. Also, students will access their grades via ScotWeb. Grade cards will no longer be sent via the postal service.
IT is very pleased to have worked with the Office of the Registrar to launch these new services.
The computer lab in Taylor 205 has been enhanced in a number of significant ways. This summer, the lab’s 16 general purpose computers were replaced with new Dell OptiPlexes running Windows XP. The computer furniture was also replaced to provide much more spacious and comfortable work areas.
A new poster printer is also available in Taylor 205. Printing takes place via the Pharos system. Student print accounts will be debited $4.80 per linear foot. For faculty and staff, Pharos will record the same charge against the appropriate account.
Taylor 205 also now provides audio and video production facilities. The lab contains four new iMacs with the following software:
In the very near future the lab will add two PC’s to support video editing with Windows Movie Maker. These workstations will also be equipped to import video from various sources, including Mini-DV, DVD, VHS and DV codec.
A sound booth has been added to the lab to support audio production. It contains a MacIntosh G4 tower equipped with Audacity and a condenser microphone. The booth is equipped to digitize audio from cassette and other analog sources.
The office of Media Technology Manager Anthony Liccardi is now located within the Taylor 205 lab so that he can manage the multimedia production resources and provide related assistance. Instructional Technology Intern Joe Benfield is also based in Taylor 205.
IT has launched an initiative to improve the quality of help desk service. Our initial focus is on improving phone coverage throughout the business day–and we have already significantly reduced call abandonment rates. This summer we began the implementation of a professional help desk call tracking system. This system will allow us to track each problem through to resolution, will facilitate communication between the user and the help desk, and will provide metrics to help us evaluate our performance. In an effort to provide easy access to our services, we have also developed a new help desk phone tree. The next time you have a technical question or problem, please call us at 330 287-3000, extension HELP (4357).
IT will pursue this initiative throughout the balance of the academic year. As we make new services available in conjunction with this initiative we will announce them here on the blog. Check back often.
We look forward to serving you better!
IT has taken a number of steps to resolve the printing problems that have plagued the Wired Scot. In order to eliminate the centralized print queuing system that has been the source of much of the difficulty, we replaced the terminals with computers. Also, we have asked our student help desk workers to begin each shift by visiting The Wired Scot and correcting any problems that they find. This means we visit The Wired Scot eight times on a typical day. If you do encounter printing problems please call us at extension 2312.
In response to the recommendation of the Digital Media Output Workgroup, IT has deployed a number of color printers for student, staff and faculty use. These devices are available at the following locations:
All printing to the color printers is via the Pharos system. Student print accounts will be debited 15 cents for each page directed to any of the color printers. For faculty and staff, Pharos will record the same per page charge against the account that is selected.
To use the new color printers you must download and install the appropriate printer driver. Visit http://www.wooster.edu/technology/documentation for instructions. If you need assistance, please call the help desk at 4357.
The Office of Information Technology has created this blog in an effort to keep the College of Wooster community abreast of the lastest IT developments on campus. Visit often to get the latest news.
We encourage you to post comments. To do so, you must have a blog user id and password. Get one here. Check the “username only, please” box.
Want a blog of your own? Request one here.
Weblog authors are solely responsible for the content and accuracy of their weblogs, including
opinions they express,
and the College of Wooster, disclaims any and all liabililty for that content, its
accuracy, and opinions it may contain.
This work is licensed under a Creative Commons Attribution-ShareAlike 2.5
License.
