New Faces in User Services
20 11 2006This summer three new employees assumed the position of User Support Specialist within the Department of User Services.
Leslie Worcester recently graduated from Oberlin where she majored in Psychology. Throughout her student years at Oberlin, Leslie worked for both the campus computer store and client services. This provided significant experience with computer installation and troubleshooting, user training and customer service. At Wooster, Leslie provides general user support, specializing on the Mac operating systems and applications. She also concentrates on the production of user documentation.
Michael Naylor graduated from Bowling Green in 1997 with a B.A. in Education. He then spent four years teaching Music and Band in grades 6 through 12. After this he spent four years at PPG Industries, first as Helpdesk Analyst and then as Business Systems Analyst. While at PPG Michael provided support for personal computers, printers, networks and software applications. He also developed training materials and conducted training for technical staff. At Wooster, Michael provides general user support, specializing on Windows operating systems and applications. Michael also concentrates on Windows computer imaging.
Robert Rybicki also comes to us from PPG Industries. He worked there as Systems Support Analyst from November, 2002 until joining The College in the summer of this year. In this role he provided technical support for both end users and helpdesk staff. He also developed documentation and provided training for new employees. At Wooster, Robert has assumed primary responsibility for help desk phone support. He also administers Track-It, the College’s new help desk call tracking software, and is responsible for tracking all incoming problem reports through to resolution.
IT is very please to welcome these folks to Wooster and to their new responsibilities. Each plays an important role in User Services’ initiative to improve the effectiveness of the help desk.
Leslie Worcester, Michael Naylor and Robert Rybicki
