Technology@Wooster

IT is very pleased to announce that Mary Schantz has been appointed Manager of User Services. Mary has served as Interim Manager of the department since May of this year. In her short time as Interim Manager, Mary oversaw the installation of over 300 computers on campus, the installation of four new computer labs, and the replacement of six others. She also launched an initiative to improve the effectiveness of the IT help desk. While ongoing, this initiative has already resulted in significant improvements in the quality of service. Also during her short time as Interim Manager, Mary hired three new User Support Specialists- -this represents three quarters of the department’s professional staff. Prior to being named Interim Manager, Mary served as User Support Specialist and as User Services Intern. Mary majored in Political Science at the College of Wooster and graduated in 2004.

Throughout her tenure in User Services Mary has provided excellent service to the Wooster community and, as Interim Manager, she has demonstrated that she is very well-equipped to lead that department. The Office of Information Technology is very grateful to Mary for accepting the responsibilities of this position on a permanent basis.