User Support Specialists Pass Dell Hardware Certification Exams
22 03 2007User Support Specialists Michael Naylor and Robert Rybicki are now certified through the Dell™ Warranty Parts Direct Program. To utilize the services of the Dell™ Warranty Parts Direct Program, technicians are required to pass a Dell certification proficiency examination for each of the product families they intend to service and support. Michael and Robert have been certified to repair Dell servers, notebooks, and Optiplex, and Dimension desktops. The Office of Information Technology would like to congratulate Michael and Robert and thank them for their continued efforts in improving the support provided through the helpdesk.
IT is emphasizing training and professional development opportunities for our User Services staff as part of our initiative to enhance the quality of support that we offer to the Wooster community. Congratulations and thanks to Robert and Michael.