Technology@Wooster

In an effort to improve visibility and provide efficient and helpful service, IT has moved the student help desk from Taylor 205 to Andrews Library. It is now located just behind the circulation desk. Our student consultants are trained to solve a variety of problems involving the hardware and software that we support. In addition to telephone support, these students are available in Andrews Library to provide walk-in assistance for virus, spyware, email, wireless, and printing issues. If the student consultants are unable to solve the problem, it is immediately escalated to the appropriate IT department. Network issues are submitted as work orders to the Department of Networks, Telecommunications, and Systems. Other issues will be addressed with the appropriate staff and the user will be contacted with a solution.

Over time, we expect to expand the number of services offered by the student help desk. The loaner laptops and projectors available to faculty and staff will now be circulated from the student help desk. (Visit the Computing Resources area of the IT website for further details.) Shortly, the help desk will begin circulating still cameras, video cameras, tripods, digital recorders and microphones for student academic use. Further announcements will be made here on the blog.

Student technicians will continue to be available in Taylor 205, to provide support for the Windows and Macintosh computers and the scanners located in this lab. These student technicians also support the poster printer and provide assistance with the multimedia services provided by the Instructional Technology Department.