Technology@Wooster

Colleague will be unavailable between 5:00 p.m. on Friday, August 3 and 8:00 a.m. on Monday, August 6. (ScotWeb will also be unavailable.) During this period IT will be working to copy large amounts of data from the legacy administrative software system to Colleague. This process is a critical part of the implementation of Colleague Advancement–the Datatel module dedicated to the Development and Alumni Affairs Offices. We apologize for any inconvenience this may cause.

On Tuesday, June 26th, significant system maintenance will occur during the regularly scheduled weekly maintenance window (6:00 a.m. to 8:00 a.m.). IT will be adding disk space, updating the storage area network, replacing network equipment, and patching critical systems. Many applications will be unavailable during this period. These include Colleague (including ScotWeb and Wintegrate) and Novell file services.

We regret any inconvenience this service outage may cause, and look forward to providing the enhanced services that these activities will make possible.

The Development Office and the Office of Information Technology are hard at work on the implementation of Colleague Advancement. One of the critical processes this implementation entails is the transfer of data from the legacy software system to Colleague Advancement. Users cannot interact with Colleague during data transfer. In an effort to minimize the impact upon the user community, the data transfers will be conducted on weekends. Because there is so much data that must be processed, the transfers will be conducted over multiple weekends. The tentative schedule appears below. Colleague (Datatel) will be completely unavailable during these intervals. ScotWeb and Wintegrate will also be unavailable. We regret any inconvenience this may cause. Please contact Marlene Brown at x2304 if you have any questions.

Colleague (including ScotWeb and Wintegrate) will be unavailable:

from 5:00 p.m. on Friday, June 22 until 8:00 a.m. on Monday, June 25
from noon on Friday, June 29 until 8:00 a.m. Monday, July 2
from noon on Friday, July 13 until 8:00 a.m. on Monday, July 16
from 5:00 on Friday, July 20 until 8:00 a.m. on Monday, July 23
from 5:00 on Friday, July 27 until 8:00 a.m. on Monday, July 30

Colleague will be unavailable between noon on Friday, June 15 and 8:00 a.m. on Monday, June 18. (ScotWeb will also be unavailable.) During this period IT will be working to copy large amounts of data from the legacy administrative software system to Colleague. This is in preparation for the new alumni/development application slated to go live on July 1. We apologize for any inconvenience this may cause.

On Wednesday May 16^th electric service to the campus will be shut off at 5:30PM with service returning approximately 9:30PM. To allow for an orderly shutdown IT will begin taking services offline at 4:15PM. Services will be brought down in the following order at the approximate times listed:

· 4:15PM Legacy System – Reflection, and Insight

· 4:30PM ERP System – Datatel Client, Scotweb, Safari, FRX, ProSystem FX, QuickBooks, TMA, ADP and Wintegrate.

· 4:40PM Email System – GroupWise Client, Scotmail, Alumni Mail and POP and IMAP accounts.

· 4:50PM POS and Access Servers – Best, CBord, FoodPro, Booklog, and Odyssey

· 5:00PM File Servers – Facultyserv, Staffserv, Studentserv, COWVideoserv, and COWServer

· 5:10PM Single purpose servers – MaxTix, Woodle, Blogs, MDID, WIKI’s, podcast, Pharos printing, RADIUS, WebServer, Pages Server, BlackBerry Server, FileMaker Pro, Key server, DNS, VPN, DHCP servers.

· 5:10PM Internet Access

After electrical service is restored, IT staff will be onsite to restore IT services. Services will return in the reverse order they were brought down.

IT recommends that all users logout of all applications and shut down all desktop computers, printers, fax machines and copy machines Wednesday as close to 4:30PM as possible to avoid issues related to improper shutdown.

This service outage will not affect phone or voicemail service.

Vince DiScipio
Director Networks, Telecommunications and Systems

Telephone service will be unavailable in the following buildings between the hours of 7:00 a.m. and 5:00 p.m. on Tuesday, May 15:

This outage is the result of operations being undertaken in preparation for the construction of Gault Manor. We apologize for any inconvenience this service interruption may cause.

Colleague will be unavailable between 7:00 a.m. and 6:00 p.m. on Sunday, May 6; and between 5:15 p.m. and 9:30 p.m. on Monday, May 7 and Wednesday, May 9. (ScotWeb will also be unavailable.) During these periods IT will be working to copy large amounts of data from the legacy administrative software system to Colleague. We will also be taking important steps to prepare our systems for the new alumni/development application slated to go live on July 1. We apologize for any inconvenience this may cause.

Colleague will be unavailable between 5:15 p.m. and 9:30 p.m. on Monday, April 30; Wednesday, May 2; and Thursday, May 3. (ScotWeb will also be unavailable.) During these periods IT will be working to copy large amounts of historical financial aid data from the legacy system to Colleague. We apologize for any inconvenience this may cause.

Over the last few weeks IT has been attempting to isolate the source of the slow printing to several of our public and departmental printers. We have recently moved the public printers behind a firewall to protect the printers from network traffic not intended for them. These steps have made a significant change in the speed at which those devices operate. User Services will be contacting individual departments to discuss the steps necessary to continue to move the devices to a protected network.

Vince DiScipio
Director Networks, Telecommunications and Systems

At 6:00 Tuesday morning we began a routine process to add disk space to the Faculty and Staff storage area. While adding the space we encountered a bug within IBM’s software on the storage server. This bug caused the existing space to become unreadable. We worked for several hours with support personnel from both IBM’s support partner and Novell’s support team to recover the data.

Late in the day Tuesday it became clear we would not be able to recover the existing data and initiated the process to restore the data from backup tapes. The total amount of information being pulled from the tapes and the recreation of the virtual server structure went well but was very time consuming.

The Student space was returned to operation on Tuesday, March 6th at 8:00 pm. There was no data loss on the student volume.

Faculty Space returned to full operation on Wednesday, March 7th at 8:00am. All files updated on the faculty volume between 2:00AM and 6:00AM Tuesday, March 6th are not in the restore.

Staff Space returned to full operation on Thursday, March 8th at 8:00am. All files updated on the straff volume between 2:00AM and 6:00AM Tuesday, March 6th are not in the restore.

Any data saved or modified on the Faculty and Staff volumes between 2:00AM and 6:00AM Tuesday, March 6th has been lost.

We will continue working with IBM over the next weeks to completely isolate the portion of the software that created the issue, and we will be updating the software on our storage server with the patched version.

Thanks for your patience and understanding during this service outage.

Vince Di Scipio
Director Networks, Telecommunications and Systems